What we may collect
Information you provide
We may collect information that you choose to provide when you contact Juniper & Jade, make an enquiry or arrange a visit. This can relate to restaurant dining, a card lounge occasion, poker-table arrangements, a hosted poker session, an in-person card evening or a private gathering. The information involved will depend on what you decide to share and on the help you ask us to provide.
We use simple categories to describe the information that may be relevant to an enquiry or arrangement:
- Contact details
- Information that lets us respond to your question or continue a conversation about a possible visit.
- Enquiry or arrangement details
- Information you share about dining plans, a card-lounge occasion, a hosted session, an in-person card evening or a private gathering.
- Communications you send
- The content of messages, questions, requests or other information you choose to give us while seeking assistance.
Information from website use
When you visit our website, limited information about how the site is used may be collected to help us operate and improve it. We keep this explanation general because the information can vary with the way a visitor uses the site. For information specifically about cookies, please read our Cookie Policy.
How we use information
Juniper & Jade may use information to respond to your questions and help coordinate the restaurant-led experience you have asked about. That may include discussing dining plans, a card lounge occasion, poker-table arrangements, hosted poker sessions, in-person card evenings or a private gathering. These are physical, social occasions at the restaurant, so information is used in a practical hospitality context: to understand your request and communicate about the arrangements you are considering.
Responding to an enquiry
We may use the details you provide to answer a question, clarify what you are looking for and follow up on a request for assistance.
Planning a visit
Information may help us discuss requested dining, card lounge or hosted in-person occasions at the restaurant.
Coordinating a gathering
For a private gathering, we may use relevant details to communicate about the occasion and the venue experience requested.
Operating and improving the website
Information connected with website use may help us keep the website working, understand how visitors use its content and improve the online experience. This is separate from handling a personal enquiry or arranging a venue experience, although both support a clearer and more useful visitor journey.
When information may be shared
Information may be shared with people or service providers who assist Juniper & Jade in responding to an enquiry, coordinating a requested restaurant experience or operating the website, where this is reasonably necessary. For example, practical support may be needed to help us communicate about a requested dining visit, card lounge occasion or private gathering. We keep this focused on supporting the request you have made and the venue experience you are considering.
Legal requirements
Juniper & Jade may also use or disclose information where required or permitted by applicable law. We aim to handle personal information with appropriate care and to consider the circumstances of each request, including those connected with our Australian restaurant-led venue and website.
Security and retention
Keeping information secure
Juniper & Jade takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No approach can promise perfect security in every situation, but we treat information connected with our website, enquiries and restaurant arrangements with care. Our aim is to keep the handling of personal information appropriate to the practical hospitality purpose for which it was provided.
How long information is kept
We keep information only for as long as is reasonably needed for the purpose it was collected for, or where Juniper & Jade is otherwise required or permitted to keep it. This may include records connected with an enquiry or an arrangement for a venue visit, while avoiding a fixed timeframe where one is not appropriate.
Your privacy questions
Please contact Juniper & Jade if you would like to ask about personal information held about you, request an update or correction where appropriate, or raise a privacy concern. The Contact Us page is the best route for starting that conversation, so your question can be directed through the venue’s existing enquiry path. When you get in touch, explain that your message concerns privacy and include only the details needed to help us understand your request.
For a privacy-related question, correction request or concern, use our dedicated contact route.
Contact Juniper & JadePolicy updates
This policy may be updated from time to time. We encourage you to review the current version when you use the Juniper & Jade website or arrange a visit, dining occasion, card experience or private gathering at the restaurant.